It is a story I hear over and over again from clients. About the roofing contractor who said they would follow-up, over promised and under delivered on the job, or never even shows up to a meeting. It is a sad story for the sake of the homeowner, who is left wondering what they can do and how are they going to get their problems solved for their roofing project. This gives a bad light on the industry as a whole unfortunately.
The rugged roofing contractor image does not need to pop into mind when thinking about that update on your roof. This has been a large motivator for Northface Construction to make sure we care for our customers. We are able to stand out in the industry through process management from job start to finish, and customer service processes.
Our customer satisfaction experience starts in the at the front-end. When we schedule appointments we ARE there when we say we will be, we keep an open line of communication of scheduling of materials/labor to accommodate your schedule and needs, and if you have questions of what is going on we are always here to help. Our goal is to “Educate, Consult, and Deliver” to our clients. That means that we educate you on products, processes, trends etc. so you as a homeowner can know what is going on at all times with your roofing or storm damage project.
We Consult you on what we have shown you. This means we try to find the right fit for the right budget. Not one material/process is applicable to all clients and we understand that your needs need to be satisfied to your standards. The last part is that we Deliver. We deliver on our promises, budgets, timelines, and experience.
This dedication is what has given us the opportunity to serve hundreds of satisfied customers in the Elk River and surrounding areas. Our mindset and approach is one of our differentiating factors at Northface Construction and sets us apart as the contractor of choice for roofing, siding, and storm damage in Minnesota