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Quality Management Promise

Posted by Northface Construction  - Owner & Founder

I started in the construction industry at age 15, from that point forward it has been my life. Over the years being involved on numerous projects of various sizes and scopes I realized that there was a need for a different kind of contracting company. A company that values the quality of the client experience and the trade craftsmanship provided. Many companies say that they provide these things and they might, but, we have established quality management protocols, tools and systems that keep a tangible grip on maintaining our quality here at Northface Construction. By doing this we are able to measure our key performance indicators on all facets of the client experience to hold ourselves accountable and maintain a certain expectation of quality throughout.

Northface Construction is built to serve our clients to a higher satisfaction than any other company in the market today. Every decision I make for this company is based on the values that create the personal interaction and finished projects that are needed in the modern construction industry. The market is different today than that of even 5 years ago, which is why we promise to our clients to be constantly pursuing new technology and systems that provide higher value, efficiency and quality to the services we provide. The days of high pressure sales are moving out the door, we know our clients are smart and informed individuals who need a consultant not a salesman to satisfy their construction needs.

roofing

Since starting Northface Construction, there are a few core values that have remained and been the building blocks for our success with our clients. The core values are Sustainability, Honesty and Customer Service. Sustainability is an idea that means a lot to me and Northface Construction, it is built from three pillars of sustainability; Environmental Sustainability, Social Sustainability and Economic Sustainability. Northface Construction ties all three of these concepts into every decision that we make. I know through these actions that we can have a strong positive influence on the communities, people and companies we impact.

“I personally stand behind every job that Northface Construction contracts and always will be an advocate for customer service and quality oriented construction.”

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Josh Swisher

quality

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